Customer Feedback


Our customers write in…

It is very important to us that our customers are happy with the service they receive from Key Agency. If you would like to submit customer feedback, please click this link Write a Review.


Prospective client, Genuine Commitment to Customer Satisfaction

I am writing to express my satisfaction with the service provided by your home insurance agent, Kim Nichols. Throughout the process of acquiring home insurance, Kim exhibited a remarkable level of professionalism, friendliness, and knowledge. From the moment I contacted your office, Kim was prompt in her responses. She took the time to patiently explain various insurance terms and coverage options, ensuring that I fully comprehended the details. Her ability to convey complex information clearly and concisely made the entire experience much more accessible and manageable. Kim was friendly and approachable. It can be intimidating to navigate the world of insurance, but her welcoming attitude immediately put me at ease. She patiently addressed all my questions and concerns, demonstrating a genuine commitment to customer satisfaction. Even though our paths didn’t align this time, I am so impressed with Kim that I will recommend her to our friends and family who may need home insurance. Her professionalism and dedication have left a lasting positive impression. Thank you.

Rod and Jill Croker, Knowledgeable and Very Professional

We would like to say that Jennifer is a breath of fresh air! She is knowledgeable and very professional! She was also very prompt from quoting our insurance options to us settling on a company! It is so nice to actually have an agent down here that responds when you try to contact her! We did not get that service with our last company. Thank you.

Neal Borasch and The Borasch Family (circa 1969), Being with Key Agency since 1969, we have had reliable, professional and expedient service.

Your service, your company and great personnel have been extraordinary in helping protect our greatest asset. The peace of mind and relief is priceless. Being with Key Agency since 1969 we have had reliable, professional and expedient service. Key Agency we think is one of the Best Insurance companies in southwest Florida if not the entire state. Thank You.

Eileen, Great Customer Service!

Your agent, Taylor Pearson was very prompt in processing the exchange of our car that was traded, to the newer car, for insurance coverage.

Very pleased with her service.

Charity, Great Service

I just wanted to drop a note to you to tell how great Tina Watson has been in handling my insurance needs. Tina attends to my requests and questions expediently and effectively. I never have to worry about anything being forgotten or dropped. Thank you so much for your time.

Nita, Friendly & Helpful

We have several auto policies with Key Agency, and the agents are always so friendly and helpful when I have a question. They are always looking for comparable coverage for lower cost for us. I highly recommend Key Agency for personal and commercial auto policies.

Barb, The best!

Just wanted to let you know that Kandie Fogo is the BEST!!! She helps us with all our Insurance needs and very quickly also!! She is so pleasant to talk to and has all the right answers for all of our questions!! Thank you for having such a wonderful person working at Key Agency! P.S. Also, we recommend Key Agency to all our friends and relatives!!!

Phil, Prompt & efficient

Just a quick e-mail to say how impressed I am with the service I receive from Janine at the Boca office. She certainly supplies a prompt and efficient service.